Hospitals use Business Process Modelling tool to assess and prioritise service plans

University Hospitals of Leicester NHS Trust (UHL), one of the largest acute teaching hospitals in the UK's National Health Service (NHS), wanted to gain a more detailed understanding of its operational cost base at the level of specific care pathways. This was in the context of the national agenda for system reform and local plans for transformational change. UHL simulated the impact of change and challenged some of its existing business processes using a proprietary modelling tool. The tool, Analyzer Toolkit from TC Analyzer, was developed with Microsoft Visual C#, Visual Studio .NET, Visio 2002, and SQL Server 2000. UHL was able to assess the financial and service benefits of early centralisation of elective orthopaedics ahead of UHL's £761 million (US $1.37 billion) Pathway Project.

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NHS trusts need effective information and modelling tools if they are to reap real benefits from expensive business modelling and re-engineering projects.

Microsoft partner TC Analyzer has developed a tool that is already proving its worth in NHS trusts.

NHS trusts are under increasing pressure to get a grip on their business processes. If managers want to introduce new technology, cut costs, respond to the working time directive or prepare for the 18 week waiting time target, they will be advised to map existing processes with a view to streamlining them and eliminating waste.

» Read more about this case study on Microsoft's website.